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 Frequently Asked Questions

» What's so special about Good Vibe Cases?

Good question. At Good Vibe Cases, we strive to create great quality phone cases that can help you perfectly express your unique style. That's why we personally print, package, and ship each case from our office near San Francisco, California.

 

» Do you make custom cases?

Yes, you can actually design your own case right on our website. Click here to start!

   

» When will I receive my order?

We ship out orders within two business days of order placement. Once shipped, you will receive a shipping confirmation which will include tracking information for your order. Click here for more information. If you are unable to track your order, contact us here and we'll gladly help you out.

 

»I need my order soon. What can I do?

e-Gift cards are available to purchase here. e-Gift cards are sent to the customer's email immediately after purchase and there are no additional processing fees. It's that easy. We also offer 2-3 day Priority Mail for US customers.

 

» I accidentally ordered the wrong case/wrong device type. Can I switch it?

If you ordered the wrong case and have not received a shipping confirmation yet, please contact us immediately so that we can change your order before we ship it out. If you ordered the wrong case and it has already been delivered, please contact us as soon as possible. 

You can either fill out our contact form on our website or email us directly at support@goodvibecases.com. We'll always reply within 48 hours Monday - Friday.

 

»Can you make cases for other types of phones?

At the moment, we only make cases for iPhone 4/4S, iPhone 5/5S/5C/SE, iPhone 6/6S, iPhone 7, and Samsung Galaxy S5. We will definitely try to expand our device options in the future. Make sure to follow our Instagram, @goodvibecases for frequent updates, sneak peeks, and more!

 

»Do you guys sell phone cases in bulk or do fundraising?

Yes, we do wholesale. We also do fundraising and would absolutely LOVE to help your organization out. Email us at info@goodvibecases.com if you're interested.

 

»Where are your cases made?

We personally print, package, and ship all of our cases out of our office in Burlingame, California.

 

»When will new designs be released?

New designs are released almost every month, so make sure to subscribe to our email newsletter below for exclusive offers, flash sales, giveaways, and more. Also, feel free to follow any of our social media accounts for updates.